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Mortgage Repayment Protection

Helping you protect yourself against accident, sickness and unemployment to ensure you can continue to repay your mortgage and have peace of mind when you need it most.

Have your Circumstances Changed?

If your circumstances have changed since taking out this policy, or if they change in the future, you must contact AXA to inform them of this change as it may affect your eligibility to make a claim.

Carefully read through the Insurance Product Information Document (IPID) relevant to your policy. If you're unsure which IPID applies to you, please contact AXA on 0818 923 810 for further assistance.

Previous PTSB Mortgage Customers

If your loan was sold to another mortgage provider and you opted to keep your policy, you must notify AXA if:

  • The term of your loan is extended or;
  • When your mortgage account has been closed and/or fully paid off.

Making a Claim

If you are an existing customer and wish to make a claim on your mortgage repayment protection policy, visit the AXA website for more details on how to make a claim.

Get in touch

  • If you would like to discuss your policy further, please contact AXA on 0818 923 810 for further assistance.
  • Need to amend your billing details for your Mortgage Repayment Payment Protection policy? Call PTSB on 0818 502 424 or +353 1 212 4101 (from overseas) and follow the instructions provided to speak to an advisor. Lines are open from 9am to 5pm Monday to Friday (excluding Bank Holidays).

Mortgage Repayment Protection is no longer offered to new customers.

PTSB use AXA France IARD S.A. as the provider of all existing loan repayment protection and mortgage repayment protection insurance and to deal with all our administration needs which relate to these policies which trades under the name of ‘AXA Partners – Credit & Lifestyle Protection’, who is authorised by Autorité de Contrôle Prudential et de Résolution (ACPR) in France and is regulated by the Central Bank of Ireland for conduct of business rules.

Insurance Product Information Document

If your policy began prior to 01 July 2008 download the below

Insurance Product Information Document

If your policy began after 01 July 2008 please download the below.

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